Privacy Policy
Last updated: November 2026
This Privacy Policy describes how ESRD Global Strategics LLC (“ESRD,” “we,” “us”) handles information in connection with esrdglobal.com (the “Site”), including the client portal for ESRD Self-Help Business Setup Consulting (the “course”), the public community, and the course wait list.
1. Information We Collect
We collect only what is needed to answer you, run the course, and operate the Site:
(a) Correspondence. Information you send us by email.
(b) Wait list. If you join the course wait list, your name and email address.
(c) Community accounts. If you create a free community account, your name, your email address, and a password, which is stored only in hashed form. What you post in the public community is visible to anyone on the internet under the name on your account.
(d) Course enrollment. If you enroll in the course, the name, email address, phone number, and business name you enter at checkout; your enrollment and subscription status; and your activity in the client portal, such as when you log in and what you post in the cohort community.
(e) Technical and security data. The client portal, the community, and the wait list record the internet (IP) address used for sign-in attempts and sign-ups, to limit abuse. They set one session cookie that keeps you signed in and protects forms. That cookie is not used for advertising or tracking.
(f) Analytics data on the public pages of the Site, described below.
2. Analytics
We use Google Analytics 4 on the public pages of the Site to understand aggregate usage (pages visited, approximate location, device type). Google Analytics uses cookies and similar technologies. The client portal and the community do not load Google Analytics. We do not use analytics data for advertising, and we do not sell personal information. You can limit analytics collection with browser settings or Google’s opt-out tools.
3. How We Use Information
We use information you send us to respond to inquiries and conduct business you request. We use enrollment information to create your course account, give you access, and send you login links and service notices about your enrollment. We use wait list addresses only to tell you about enrollment in the course. We use account and technical data to operate and moderate the community and to keep the Site secure. We use analytics to improve the Site.
4. Sharing
We do not sell or rent personal information. We share information only with service providers necessary to operate the Site and the course, when required by law, or with your direction. Those providers are our web hosting provider, which also sends the portal’s email; Google, for analytics on the public pages; the payment processors named below; YouTube, which hosts course videos shown in the client portal in its privacy-enhanced mode; and Zoom, which hosts live course sessions.
Some information is visible to other people by design. Posts in the public community are public. Other members of your cohort can see what you post in the cohort community and hear what you say in a live session. Live sessions are recorded, and replays are available to the cohort.
5. Payments
Course enrollment and the monthly extension are paid through Stripe, by card, by bank debit, or through the pay-over-time providers Stripe offers at checkout. Consulting invoices paid by card are processed by Clover. Payment details are entered on and handled by the processor’s secure systems, subject to the processor’s own privacy policy; ESRD does not collect or store card numbers or bank account numbers. We receive from the processor only the information needed to confirm and record your payment and, for the course, to create your account: your name, your contact details as entered at checkout, the amount, the date, and the payment status.
6. Client Confidentiality
Information received in the course of client engagements is governed by the engagement agreement and professional confidentiality practices, which are stricter than this website policy. Information shared in the course is also governed by the Enrollment Agreement.
7. Data Retention & Security
We retain correspondence, account records, and enrollment records as long as needed for business and legal purposes. Wait list entries are kept until you ask to be removed or the list is no longer needed. Passwords are stored only in hashed form. We apply reasonable safeguards to information in our custody.
8. Children
The Site is not directed to children under 13, and we do not knowingly collect their information.
9. Your Choices
You may request access to or deletion of information you have sent us by contacting vendor-relations (at) esrdglobal (dot) com. For the course, the community, or the wait list, including removal from the wait list or deletion of a community account, write to hello (at) esrdglobal (dot) com. We will respond within 30 days.
10. Changes
We may update this Policy by posting a revised version here.